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Buying wall art online is convenient, but a painting is different from most products. It is large, it arrives in a box, and it has to fit a specific wall. The right checks before you order can save you from a wrong size, a damaged delivery, or a return you did not expect.
This guide walks through what to check before you buy wall art online in India, from size and material to delivery, cash on delivery, and returns.
Check the final size, not just the painting size
Product pages usually list the painting dimensions. If the piece is framed, the overall size can be larger. Before ordering, measure the wall space you plan to use and compare it with the listed dimensions. For a painting above a sofa, a common guideline is to cover about two-thirds of the furniture width. Tape the dimensions on the wall before drilling anything.
Read the product details carefully
Look for the material (canvas, acrylic, MDF or wood), the finish, and whether the piece is single-panel or multi-panel. Multi-panel sets are sold as one order but arrive as separate pieces. Check how the art is hung, and whether hanging hardware is included.
Colours on screens vary. Our policy notes that slight variations in colour, shade, texture and finish can occur because of screen settings and the nature of art products. Such differences are not treated as defects, so check the product photos and description carefully before you buy.
Understand delivery times and shipping costs
Divinity Decor offers free shipping on all orders within India. Most paintings dispatch within one working day. Handmade paintings and wooden items such as wall shelves, wall hangings and clocks dispatch within one to two working days. Delivery usually takes 5 to 7 working days after dispatch, depending on the size of the product and your location. Remote areas, hill regions and the North-East may take longer.
Large or multi-item orders may ship in more than one package, and the packages can arrive on different days. Plan accordingly if you need the art for an event.
Cash on delivery: what to know
Cash on delivery is available on eligible orders within India. A COD charge is added at checkout, and it is shown before you place the order. This charge is non-refundable, including on returned or cancelled orders. Keep the exact amount ready at delivery, because couriers may not carry change. We may confirm COD orders by phone or WhatsApp before dispatch, so keep your phone reachable.
Prepaid orders are the simplest option if you want the fewest steps at delivery. Whichever you choose, the product price and delivery details are the same.
Check the address and phone number
A complete address with a landmark, PIN code and an active phone number helps the courier deliver on the first attempt. Couriers usually try more than once. If delivery fails because the recipient is unavailable or refuses the parcel, the order returns to us, and we will contact you to arrange redelivery. Address changes are possible only before dispatch, so message us on WhatsApp as soon as you notice a mistake.
Inspect the parcel when it arrives
Before you sign for the delivery, check the outer box. If it looks damaged, tampered with or wet, mention it to the courier and inform us straight away. Recording an unboxing video when you open the parcel is strongly recommended. It helps us verify your claim quickly, especially when the damage is with the courier.
Know the return and replacement rules
There are two different situations. If your order arrives damaged, wrong, defective, incomplete or the wrong size, report it on WhatsApp within 24 to 48 hours of delivery with photos. We will arrange a return pickup and send a replacement after a quality check. For incomplete products, we send the missing parts after verification.
If you change your mind, you can return an unused product within 5 days of delivery. Email us to arrange a pickup. A 20% deduction applies for return shipping, and the product must be in its original packaging with tags and invoice. Refunds take 5 to 7 working days to reflect after the quality check. Custom products and used DIY painting kits cannot be returned unless they arrive wrong or damaged.
Cancelling an order
You can cancel free of charge within 24 hours of ordering, as long as the order has not been dispatched. After 24 hours and before dispatch, a 20% shipping deduction applies, plus a 3% transaction charge on prepaid orders. Once an order is dispatched, it cannot be cancelled.
Look for clear contact details
A reliable seller should show a physical address, a working phone number, and a way to reach them with questions. Divinity Decor is operated by Artful Aesthetics LLP, based in Mayapuri Industrial Area, New Delhi. You can reach our team on WhatsApp or phone at +91 89208 01591, or by email at divinitydecor1@gmail.com. Our contact page lists the full details.
Frequently asked questions
Is free shipping available across India?
Yes. Shipping is free on all orders within India, for both prepaid and COD orders.
How long does delivery take?
Delivery usually takes 5 to 7 working days after dispatch. Most paintings dispatch within one working day.
Is COD available?
Yes, within India. A COD charge applies and is shown at checkout. It is non-refundable.
What if my painting arrives damaged?
Message us on WhatsApp within 24 to 48 hours of delivery with photos and an unboxing video. We will arrange a return pickup and a replacement.
Can I return a painting because I changed my mind?
Yes, if it is unused and returned within 5 days of delivery, in its original packaging. A 20% return shipping deduction applies.
Key takeaways
- Measure the final size, including any frame, before ordering.
- Expect dispatch within one working day and delivery in 5 to 7 working days after dispatch.
- Keep your phone reachable and the exact COD amount ready if you choose COD.
- Report damage on WhatsApp within 24 to 48 hours with photos.
- Read the return and refund policy before you buy.
